Returns & Exchanges
At Caramels, we take pride in the quality of our handcrafted treats; if your order arrives damaged or incorrect, we offer a 14-day return window for a full refund or replacement. Due to the perishable nature of our products, we cannot accept returns for items that have been opened or consumed.
Initiate Your Request
Contact our sweetness support team within 14 days of delivery with your order number and a brief explanation of the issue.
Provide Verification
For damaged or incorrect shipments, please attach a clear photograph of the product and the original packaging to your email.
Await Authorization
Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) or confirm your replacement status.
Receive Refund or Exchange
Once approved, your refund will be processed to your original payment method within 5-7 business days, or a fresh batch will be shipped to you immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing